Privacy Statement

In this privacy statement, we explain what we do with the data we obtain about you via https://24hoursinsydney.com.au. We recommend you carefully read this statement. In our processing we comply with the requirements of the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

24 Hours In Sydney is operated by Outstanding Results Pty Ltd, ABN 23077535963. Our office is at 61 Macquarie Street, Sydney NSW 2000.

Our appointed privacy contact is:
John Pastor
61 Macquarie Street, Sydney NSW 2000
Email: [email protected]
Phone: +61 414 983 091

2. What Information We Collect

Information you give us directly:

• Name, email address, and message content submitted via our Contact Us form
• Any personal details you include voluntarily in your enquiry

Information collected automatically:

• Website usage data including pages visited, time on site, browser type, and device type, collected via Google Analytics
• IP address (full IP addresses are blocked and not stored)
• Approximate location at city or region level
• Referring website or search query that brought you to our site

Information received via third-party booking platforms:

When you book a tour through the FareHarbor booking widget on this website, FareHarbor B.V. (located in the Netherlands) collects and processes your booking information as a data processor on our behalf. We receive only the booking details necessary to deliver your tour — name, booking date, group size, and any special requirements you have noted.

When you book through Airbnb or GetYourGuide, those platforms collect your personal information directly under their own privacy policies. We receive booking confirmation details only.

3. How We Use Your Information

We use the information we collect to:

• Respond to your contact form enquiries
• Coordinate and deliver booked tours
• Analyse website traffic and improve site performance via Google Analytics
• Comply with legal obligations

We do not use your information for automated decision-making or profiling.

4. Sharing With Other Parties

We only share or disclose personal data as follows:

We do not sell, trade, or rent your personal information to any third party.

We may disclose personal information if required by law, court order, or in response to a law enforcement agency request. If our organisation is taken over, sold, or involved in a merger or acquisition, your details may be passed to the new owners.

5. International Data Transfers

Some of our service providers are located outside Australia, including in the Netherlands and the United States. By using this website, you acknowledge that your data may be transferred to and processed in countries outside Australia. We take reasonable steps to ensure these providers handle your data securely and in accordance with applicable privacy laws.

6. Google Analytics

This website uses Google Analytics. Google Analytics uses cookies to collect anonymous usage data which is transmitted to and stored by Google on servers which may be located outside Australia. Full IP addresses are blocked and not stored.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

7. Third-Party Embeds

This website embeds content and functionality from the following third-party services, each of which may collect data and set cookies independently:

• YouTube (Google LLC) — video embeds
• Google Maps (Google LLC) — map functionality
• Facebook (Meta Platforms) — social content
• WhatsApp (Meta Platforms) — chat widget
• Google reCAPTCHA (Google LLC) — contact form spam protection

Each of these services operates under its own privacy policy. We recommend reviewing those policies to understand how your data is handled.

8. Third-Party Booking Platforms

If you book through Airbnb or GetYourGuide, your personal information is collected and managed by those platforms under their own privacy policies:

• Airbnb Privacy Policy
• GetYourGuide Privacy Policy
• FareHarbor Privacy Statement

9. Cookies

We use cookies to support Google Analytics, embedded third-party content, and basic website functionality. When you first visit our website, a cookie consent banner will allow you to manage your preferences. See our Cookie Policy for full details.

10. Security

We take appropriate security measures to limit unauthorised access to personal data. Only necessary personnel have access to your data, and our security measures are reviewed regularly.

11. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of 18. We request that children under the age of 18 do not submit any personal data to us.

12. Third-Party Websites

This privacy statement does not apply to third-party websites linked from our site. We recommend reading the privacy statements of any external websites you visit.

13. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request an overview of your data in a commonly used format
• Request correction or deletion of data that is incorrect or no longer relevant

To exercise any of these rights, contact us at [email protected]. Please clearly state your identity so we can locate the correct records.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

14. Amendments

We reserve the right to update this privacy statement at any time. We recommend checking this page regularly. The date of last update is shown at the top of this document.